MEDICAL TRANSPORTATION THROUGHOUT VIRGINIA & NORTH CAROLINA

Does Van's Med Tec provide hospital and emergency room transportation?

Yes, absolutely! Van's Med Tec strictly provides non-emergency medical transportation. However, that does not mean we don't support the mission of area hospitals. To the contrary, in addition to providing discharge transportation, we frequently take patients and residents of various skilled care and nursing facilities to area hospitals for a wide variety of treatments, procedures, follow-up appointments, and more.

Hospitals and medical centers that we frequently support include Sovah Health - Danville, UNC Health Rockingham, UNC Hospitals, and many more!

How will I be billed for transportation services?

If you are a private pay client requiring non-emergency medical transportation, you will pay on the day of transport. If you have an established account or signed Van's Med Tec Service Agreement, you will be invoiced as per the terms of the Agreement.

We do accept Modivcare, Access2Care, Veyo, and MTM. Be sure to contact your managed care representative to specifically request Van's Med Tec.

What forms of payment do you accept?

We currently accept cash, check, or credit card.

What level of service do you provide?

Due to Medicaid rules and regulations, if you are an ambulatory passenger we can only assist you to the curb. If you are in a wheelchair, we can assist you to the door. If you in a stretcher, we will be able to assist you into your destination.

Do you provide after-hour and weekend transportation?

Yes, with advanced notice we work to provide evening and weekend hours.

How much advance notice is required to schedule a transport?

To ensure proper accommodations, we request 24-48 hour advanced notice. However, we always do our best to accommodate short-notice requests. Please feel free to contact our office for availability.

Can a family member or attendant go along to my appointment?

Absolutely! For your comfort and concern we welcome one family member or staff attendant to accompany you to appointments. Please inform our office of your companion when scheduling your appointment.

Can I bring personal items on my transport?

We will work to accommodate all reasonable requests. However, please understand that our primary mission is to safely and securely transport you to your appointment. Our drivers cannot be delayed in moving or carrying extra items. Further, for your safety, we cannot have unsecure items in the vehicle.

Can I travel in my own wheelchair?

Yes, of course. Your comfort is our desire. We welcome you to remain in your manual or electric wheelchair during transport.

Will the driver stay with me during my appointment?

Because of our busy schedule, drivers will return once your appointment is complete. Out-of-area transports requiring our driver to wait will incur a “Waiting Fee.”

Should I call for a return before my appointment is finished?

No! Please contact us ONLY when your appointment is complete and we will expeditiously dispatch a driver for your return. If we arrive and you are not ready, causing our driver to leave, it can possibly lead to a longer wait time.

What should I do if I am unhappy with the service?

We welcome your feedback and suggestions for improvement. Please feel free to contact our office to share your thoughts and experience.